Returns & Refunds
1 Year Warranty
Our featured brand Meyda Tiffany warrants your product to be free from defects in materials and workmanship for 1 year. If you discover a defect in our product, we will repair using new components or replace the fixture. Decision to repair or replace is at the manufacturer’s sole discretion. Exclusions: This warranty covers defects in manufacturing while using the product as recommended by the manufacturer. The warranty does not cover loss or theft, nor does coverage extend to damage caused by misuse, abuse, unauthorized modification, improper storage conditions, lightning or natural disasters. The warranty does not cover parts that are subject to normal wear and tear such as sockets and switches, nor changes in coloration from cleaning agents, sunlight or weathering over time.
Returns
We believe you will be very pleased with our products. We understand, however, that it can be difficult to shop from a computer screen and that's why we offer a no-hassle return policy. Returns must be pre-authorized by our Customer Service team before you can return any merchandise. Simply contact us within 15 days of receiving your product and mail us back the product after you've received approval.
Any product with custom finishes, special orders, or fixtures built to order are non-refundable.
Process for returns & refunds
Submit your return request to hello@lightingaccent.com, or fill out the form. Our Specialists will contact you within 1 business day to confirm your request.
Products must be in original condition, having never been installed. They must be repackaged properly in the original packaging.
Products must be sent within 30 days after receiving a return approval, at the customer's expense.
For your protection, your return must be shipped via a carrier that can provide full tracking information including delivery confirmation. You will not be issued a credit if we cannot confirm delivery of the item. Your credit will be refunded when the item has been received and inspected.
Upon receipt by the Manufacturer, the item will be inspected for "as new" condition and once confirmed we will process your credit less the actual shipping charges.
We work hard to make this go as quick as possible and the process usually takes 10 business days or less. Unusually, due to transit times and some manufacturers' processes, it can take up to 30 days - so please be patient. Typically, you will be refunded via the same method in which the item was purchased.
Damaged goods
Open boxes immediately upon receipt. Contact us within 24 hours if damaged goods are discovered. Hold goods in original cartons and packaging. For obvious external damage (cardboard dented, corners crushed, carton gouged, tape/seal broken, footprints, etc.,) rattling or an Impact Indicator showing probable internal damage, open carton in the presence of the driver and instruct him or her to note damage in their log. Claims will not be honored if reported 72 hours after the receipt of goods.
Receipt of Goods via Common Carrier
All packages and merchandise must be inspected thoroughly by Buyer in front of the driver before signing the Delivery Receipt. By signing the DR, or Delivery Receipt, Buyer is verifying that the merchandise was received in good condition. Buyer must note significant details on the DR before signing, not limited to whether the shrink wrap is broken or missing from the palletized shipment, whether the merchandise is still palletized or delivered loose and/or whether the cartons look distressed in any way (cardboard dented, corners crushed, carton gouged, tape/seal broken, footprints on the box, etc.) Buyer must not rely on a verbal report to the driver. This action will prove to be invaluable if merchandise has been damaged in transit and the damage is not immediately apparent. Failure to perform this duty may result in the rejection of damage claims.
Restocking fee
For the undamaged and non-defective merchandise, our manufacturers charge 20% to 30% restocking fees in addition to return shipping fees.
If you have any questions regarding products you're looking to purchase, please don't hesitate to send us a message and we'll be able to assist you. Ideally, we'd like to help assist you in making the right product purchase for your lighting needs!
If you have further questions about your return, call us at (888) 406-6668 or send request to hello@lightingaccent.com!
Rest assured that we will take care of any question or issue you may have.